Return Replacement Policy
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind,Lxbest guarantees return within 30 days after delivery if the product appears any using problem and Lxbest will take care of the shipping cost of return.
1. How do I file a return request?
You can place a Return request within 30 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 5 days of delivery.
Return request will be reviewed by Lxbest.
If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Lxbest.
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant
2. Under what conditions can I return/ replace my product?
Returns/Replacement are accepted under the following cases -
Wrong Product – Wrong color/ size/ style
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only
3.Under what conditions returns/ replacement request will not be accepted?
Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 30 days of the Delivery
For Damaged/Missing product that is reported after 5 days of the delivery
For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
4.Which categories are not eligible for returns/ replacement?
Categories not eligible for returns are as follows :
Automotive
Car perfume
Baby care
Nursing covers, diapers and nappies, soothers and teether, feeding related products, baby wipes
Beauty
Make up, skin care, hair care and personal care products
Eyewear
Contact Lens
Garden
Seeds and Live plants
Grocery and Gourmet
All items included in these categories
Fashion
Lingerie and innerwear, socks and stockings
Music, Software and Gaming
All products marked as non-returnable
Sports & Health
Nutrition and health care, Gym gloves, Gym vests, Gym supports and elderly care
5.When do you initiate Pickup for Returns?
Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup -
Product should not be used/altered/ tampered
Keep original price tag & packing slip intact
Mention Order Number on the box
Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
Keep the Courier Company's receipt for tracking purposes
Please Note - Lxbest shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
6. How will I know that my Returned product has reached you?
You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website.
7.How much time does it take to replace an order?
We initiate the replacement or refund within 2 working days once we receive the product at our end.